Frequently Asked Questions
Everything you need to know about our premium knitwear and services.
What materials are used in The Croft House garments?
We specialize in natural fibers, primarily using 100% British wool, superfine lambswool, and luxury cashmere sourced from sustainable ethical suppliers.
How should I care for my wool knitwear?
To preserve the life of your garment, we recommend hand washing in cool water with a gentle wool detergent, reshaping while damp, and drying flat away from direct heat.
Do you offer international shipping?
Yes, we ship our collections worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please visit our returns portal to generate a shipping label.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific garment measurements. We recommend comparing these against a similar item you already own for the best fit.
Are your products ethically manufactured?
Absolutely. We are committed to heritage craftsmanship and work exclusively with small-scale manufacturers in Scotland and the UK who ensure fair wages and safe working conditions.